FAQ | yogadept



  • What's my order status?

    To lookup the status of your order, click here! If you have an yogadept account, you can log in and view order status and tracking on the My Dashboard page, under recent orders. It typically takes 1-3 business days for an order to ship. If you need further assistance, please click here to contact us.

  • How do I cancel my order?

    Depending on the status of your order, we may not be able to cancel it. In order to best assist with your request, we recommend reaching out to us via phone or live chat for immediate assistance. If we are unable to cancel your order, we can always walk you through our easy returns process.

  • I forgot to add an item to my order; can I make a change before it ships?

    Once your order has been completed, the order goes almost immediately to processing and then it’s sent to the warehouse to ship. To get your order to you as fast as possible, if you wish tio change the order or add other item please contact us immediately (onile chat).

  • Do you ship internationally?

    Yes! We ship almost everywhere in the world. To find out if we ship to your country, Click here. If your country is not included, then unfortunately, we don’t ship to you.

  • Can I change the color/size of what I just ordered?

    Please contact us immediately we will check your order status and let you know if it possible to change.

  • What is the delivery time and cost ?

    Receiving Time (1-3 days)= Processing Time + Shipping Time(5-10 days) for more details please Click here

  • Can I make a change to my billing or shipping address before my package ships?

    You may change your shipping address after you place an order by contacting customer service . Typically, you can only do this the same day an order was placed because items are shipping as fast as possible. If an item has already been processed for shipping, you may not be able to change the address. All address corrections are subject to review and can be declined following a security screening

  • Why is my order not being delivered in the time estimated?

    Shipping estimates are provided by YUN Express and DHL. We have been advised that some customers may experience delays due to COVID-19 safety protocols. Sorry for the inconvenience!

  • Do you ship to PO Boxes?

    No, we do not. If your order somehow passes our system with a PO Box address, this will cause delays.


  • What is the yogadept return policy?

    Online purchase made through www.yogadept.com can be returned or exchanged within 30 days from the delivered date. All return/exchange items must be returned unworn, undamaged, unwashed and with all the original labels attached in original packaging. If not, the buyer is responsible for all incurred fees and no refund will be issued. You are welcome to make an exchange as long as it is in stock or alternatively get a refund click here for more detiles

  • How do I return a gift?

    We are happy to return gifted items purchased online for store credit. The item must be unworn, unwashed, and unused with the original tags attached. Please reach out to customer service with the Order Number of the original purchaser if you’d like to initiate a return.

  • When will I receive my refund?

    Please allow 2-4 days for us to process your returned merchandise after it has been received. We’ll refund the price of the merchandise including any taxes you were charged (excluding all applicable shipping charges) upon receiving the return. Depending on your bank, please allow up to two billing cycles for your credit to appear on your statement. For international orders, we are unable to issue refunds for any customs, duties or additional fees that may apply to your order.

  • I bought something in store, can I return it by mail?

    Yes! You can now return items bought in-store using our easy, online returns form. Just go here to start a return. (Make sure you provide your email address for your receipt - you can find your order # in the email).

  • My Account

  • How do I create an account?

    Welcome to Yogadept! To create an online account please follow the steps below! *Click sign in/register (top right corner) *Enter your email address and click "create an account" *Fill in all the required information *Enter and confirm your password YOU'RE IN!!

  • I forgot my password, how do I sign in?

    To reset your yogadept.com password simply enter your email address under "sign in". You will then select "forgot password" to receive the password reset link.

  • How do I update my yogadept account?

    To update your account, please sign in and click on your name at the top right corner. You will then select "my account" from the drop down menu and, "edit account" on the left side of the page. Here you will be able to update name, shipping/billing information and also change your password.

  • Is my information secure on this website?

    Yogadept believes in providing a safe and secure experience for all of our online visitors. To that end, we have implemented security measures at Yogadept.com to protect the information we have collected on the Website. For example, we limit access to your personal information to select employees and others with a valid business need for the information. In addition, we hold our employees responsible for upholding our privacy standards. We use standard, well accepted data encryption technology when transferring and receiving your personal information. A solid key icon or a locked padlock icon at the lower portion of your Web browser window confirms the site is secured through Secure Sockets Layer (SSL). Pages requesting personal information should always have one of these icons. You can also confirm your data is being encrypted by looking at the URL line of your browser (the place where you type Website addresses). When accessing a secure server, the site address will change from "http" to "https". While we use the foregoing security measures to protect your information, please note that no data transmitted over the Internet can be guaranteed to be completely secure. For more information and to read our full Privacy Policy, visit yogadept.com/privacy-policy.

  • Other

  • Do you offer any discounts for first-time buyers?

    We offer 10% off for first-time buyers if they are referred by a repeat customer! You can also earn $25 credit for each first-time buyer you refer! For more information, simply log in and view the Referral Program page here

  • Who can be a brand ambassador?

    Are you a gal that loves fixing other girls’ crowns, a cheerleader for positive change, and always championing ways to lead a more confident, happy, and fulfilling life? Then you’re exactly who we’re looking for! Be a Yogadeptr member and help us speak up about body positivity, wearing shapewear loud and proud and being 100% true to yourself. If you’re over 18, with an active presence on Instagram or other social channels, get in touch. Sign up here

You have successfully subscribed!
This email has been registered